For appointments: 888-403-1071   Other calls: 844-853-8937   Royal Oaks: 800-456-2634
For appointments: 888-403-1071 Other calls: 844-853-8937
Royal Oaks: 800-456-2634

Royal Oaks Frequently Asked Questions

Q: How long is a typical stay at Royal Oaks Hospital?
A: Each patient undergoes a multi-structured assessment phase shortly after admission.  Using the resulting data, the treatment team formulates an individualized treatment plan that addresses the patient’s strengths, needs, abilities and preferences.  The length of stay is based on the patient’s ability to meet the short-term goals set forth by the psychiatrist and other members of the treatment team.

Q: Why is the stay so short?
A: As an acute-care hospital, Royal Oaks works to stabilize rather than resolve behaviors.  Before our patients leave, a case management professional can help family members schedule followup appointments with an outpatient therapist close to the patient’s home.

Q: Is transportation available?
A: Transportation is available upon request; however, we have limited resources. We will try to accommodate anyone in need of these services, but sometimes it may be more suitable and timely for the referral source or family member to transport a patient.

Q: What ages do you accept for treatment?
A: We are a 41-bed hospital consisting of secured and separate units:
Pre-adolescents (up to age 12)
Adolescents (ages 13-17)
Adults (18 and older)

Q: What insurance do you accept?
A: We accept most insurance, except adult Medicaid for individuals 21 years or older and younger than 65 years. Our Admissions Department can review insurance questions with you.

Q: Do you have to share a room with someone?
A: All rooms are semi-private rooms. Private rooms are utilized at the discretion of the admitting psychiatrist based on the patient’s assessment.

Q: Are patients allowed to have visitors during their stay?
A: Each unit has designated visitation days and times as well as predetermined hours during the day when phone calls can be made and/or received.

Q: Does Royal Oaks Hospital have a detox program?
A: We are a dual-diagnosis program and provide detox services; however, this is not considered a long-term program, and the admitting psychiatrist can require a potential patient be cleared as medically stable before being admitted. Although medications may be prescribed to help with the symptoms of detox, drugs like methadone or Suboxone are not utilized.

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