Get answers to frequently asked questions about Compass Health Network services, appointments, insurance, Medicaid, locations, behavioral health, medical, dental, and substance use care in Missouri.
General Information
Who is Compass Health Network?
Compass Health Network has a long history of serving communities throughout Missouri. The organization’s roots date back to 1974 with the founding of Pathways Community Health. In 2012, Family Counseling Center of Missouri, Inc. merged with Crider Health Center, strengthening behavioral health services and expanding access to care for individuals and families in the communities they served. The organization was formed through the integration of Pathways Community Health and Crider Health Center, which unified under the Compass Health Network name in 2019. Family Health Center joined Compass Health Network in 2020, further expanding access to integrated medical, dental, behavioral health, and substance use services. In 2023, Compass merged with Comtrea, a Festus-based nonprofit organization, adding nine locations in Jefferson County.
Today, Compass Health Network provides comprehensive, integrated health care services to individuals and families throughout Missouri, with a focus on making quality care accessible to the communities we serve.
Appointments & Access
How do I make an appointment?
You can request an appointment with Compass Health Network by calling toll-free 844-853-8937. Our scheduling team will help connect you with the appropriate provider and location based on your needs.
How do I reschedule my appointment?
If you need to reschedule an appointment, please contact us as soon as possible at 844-853-8937. Our scheduling team is available Monday through Friday, 7:30 a.m. to 6 p.m.
How early should I arrive for my appointment?
We recommend arriving 15–20 minutes before your scheduled appointment, especially if you are a new patient and need to complete paperwork.
Do you offer virtual appointments?
Some Compass Health Network services may be available through telehealth. Availability depends on the service, provider, and your individual needs. Ask our team when scheduling your appointment to see whether a virtual visit is an option.
Insurance & Medicaid
Do you accept Medicaid?
Yes, Compass Health Network accepts Missouri Medicaid (MO HealthNet) and some commercial insurance plans. Insurance participation can vary by service and location, so please contact us to confirm whether your specific plan is accepted.
Do you accept Medicare?
Compass Health Network accepts Medicare and Medicare HMOs as long as they are with a commercial insurance company we are in-network with. Please call us at 844-853-8937 to verify whether your insurance is accepted.
Do you accept private insurance?
Compass Health Network accepts many commercial insurance plans. Please call us at 844-853-8937 to verify whether your insurance plan is accepted.
What if I don't have insurance?
You can still receive care at Compass Health Network. We offer programs and payment options designed to help make care accessible, regardless of insurance status or ability to pay. Eligible patients may also qualify for our sliding fee discount program based on household income and family size.
Costs, Payments, & Sliding Fees
Do you offer sliding fees?
Yes, Compass Health Network offers a sliding fee discount program for eligible patients based on household income and family size. Patients who qualify may receive reduced fees for certain services.
Will I know how much my appointment will cost?
Costs can vary depending on the service, insurance coverage, and eligibility for financial assistance. Our team can help answer questions about expected costs and available payment options.
Contact, Appointments & Support
Who do I contact if I have additional questions?
Our team is here to help. Contact Compass Health Network at 844-853-8937 or visit our Contact Us page to find the location or department that can best assist you.
Will I know how much my appointment will cost?
Costs can vary depending on the service, insurance coverage, and eligibility for financial assistance. Our team can help answer questions about expected costs and available payment options.
Locations
Where are Compass Health Network’s locations?
Compass Health Network has locations throughout Missouri, serving communities in both urban and rural areas. Our network includes medical, behavioral health, dental, and substance use treatment locations. Visit our Locations page to find one near you and explore the services available at each location.
Does Compass Health Network serve rural Missouri?
Yes, Compass Health Network is committed to providing accessible, quality health care to communities throughout Missouri, including rural and underserved areas. Our network includes locations across the state, helping individuals and families access medical, behavioral health, dental, and substance use services closer to home.
Does Compass Health Network provide services near me?
Compass Health Network has locations throughout Missouri. The services available vary by location. Visit our Locations page to find a location near you and learn more about the services we offer.
Medical Care
Does Compass Health Network provide primary care?
Yes, Compass Health Network provides primary care for children, adolescents, and adults at locations throughout Missouri. Primary care services may include routine checkups, preventive care, treatment for common illnesses and injuries, chronic disease management, and other health care needs.
Does Compass Health Network provide pediatric care?
Yes, Compass Health Network provides pediatric primary care for children and adolescents at select locations. Our pediatric providers offer care focused on supporting children’s health and well-being as they grow.
Can my family receive multiple types of care through Compass Health Network?
Yes, Compass Health Network offers a variety of health care services, including primary care, pediatric care, behavioral health, dental care, and substance use treatment. Services vary by location, and our integrated approach to care makes it easier for individuals and families to access different types of care within the Compass Health Network.
Behavioral Health
Does Compass Health Network provide counseling?
Yes, Compass Health Network provides counseling and other behavioral health services for children, adolescents, and adults. Counseling may address concerns such as anxiety, depression, stress, trauma, relationships, family concerns, and other mental health needs. Services and providers vary by location.
Does Compass Health Network provide psychiatry?
Yes, Compass Health Network provides psychiatric services for individuals who may benefit from evaluation, diagnosis, medication management, and other psychiatric care. Availability varies by location, age group, and individual needs.
Does Compass Health Network provide children’s behavioral health services?
Yes, Compass Health Network provides behavioral health services for children and adolescents, including counseling and other specialized programs designed to support young people and their families. Services and age ranges vary by location and program.
What should I do if I am experiencing a behavioral health crisis?
If you or someone you know is experiencing a behavioral health crisis, help is available. If there is an immediate danger to yourself, call 911.
For urgent behavioral health 988 to reach the Suicide & Crisis Lifeline. You can also contact Compass Health Network at 833-356-2427 to learn more about our behavioral health crisis centers.
Substance Use
Does Compass Health Network provide substance use treatment?
Yes, Compass Health Network provides substance use treatment and recovery services for individuals seeking support for substance use concerns. Services are designed to meet individuals where they are on their recovery journey, with options varying by program and location.
What levels of substance use treatment are available?
Compass Health Network offers a range of substance use treatment services to meet different levels of need. Depending on the program and individual circumstances, services may include outpatient treatment, intensive outpatient services, residential treatment, medication-assisted treatment, and other recovery support services.
Does Compass Health Network offer outpatient substance use treatment?
Yes, Compass Health Network offers outpatient substance use treatment at select locations. Outpatient services allow individuals to receive treatment and support while continuing to live at home and maintain their daily responsibilities. Availability and services vary by location.
Dental
Does Compass Health Network provide dental care?
Yes, Compass Health Network provides dental care for children and adults at select locations. Services may include preventive care, cleanings, exams, restorative care, oral health education, and other dental services. Available services vary by location.
Does Compass Health Network accept Medicaid for dental services?
Yes, Compass Health Network accepts Missouri Medicaid (MO HealthNet) for eligible dental services at participating locations. Coverage and eligibility can vary by plan and service. Please contact the dental location you plan to visit or call
844-853-8937 to confirm coverage and available services.